The  company  gave   the   profile   of   customer   service  part a significant attention    through  forming an integrated system of competent employees working  the  hour  round for the purpose of providing services to customers. This  is in addition to follow-up of their  needs, assessment of their satisfaction level and extending  communication  bridges between the company and the customer and the customer where a work team is performing regular periodic visits to customers and a hot direct telephone line was designated for receiving  calls   when  they are in need of any service or comments to be reported.   The  company  is adopting a scientific approach in planning the customer future needs, through use of a simulation technique that depend on building of databases and  saving  them  using  automatic programs through which consumption mode may be plotted. In light of these, the future needs maybe estimated and so setting the appropriate future distribution plans for the customers.