The company gave the profile of customer service part a significant attention through forming an integrated system of competent employees working the hour round for the purpose of providing services to customers. This is in addition to follow-up of their needs, assessment of their satisfaction level and extending communication bridges between the company and the customer and the customer where a work team is performing regular periodic visits to customers and a hot direct telephone line was designated for receiving calls when they are in need of any service or comments to be reported. The company is adopting a scientific approach in planning the customer future needs, through use of a simulation technique that depend on building of databases and saving them using automatic programs through which consumption mode may be plotted. In light of these, the future needs maybe estimated and so setting the appropriate future distribution plans for the customers.
